Hiring Organization / Company: Irma Insights Pte Ltd Irma-insights.com
Basic Salary: To Be Discussed
Employement Type: Full-Time
IRMA Insights Pte Ltd irma-insights.com
Customer Experience Executive (CXE)
22 Jul 2021
Entry Level / Junior Executive Full/Perm Free/Proj
Immediate Start, For At Least 6 Months
Customer Service / Communications
Ubi Avenue 1, Singapore
Ubi Ave 1, Singapore
Allowance / Remuneration
$1,500 - 2,000 monthly
IRMA-Insights is headquartered out of Singapore with regional subsidiaries in Thailand, Indonesia, and Korea. Founded by pioneers in the UC-OMNI-CHANNEL business from Singtel/Telecoms Equipment who have combined years of experience in data video & voice, physical and network security, systems integration and project consultation in the ASEAN Plus region.
IRMA’s team has vast experience in providing consultation works, designing and managing IT and security projects for its clientele such as that for Fullerton Hotel Project and expansion (IP telephony, Data and security, wireless), Pan Pacific Hotel & Resort Corporate Office (Singapore, Philippines Cebu, Bangkok – Guest Management and reservation system, Wireless, Data network and security), Intercontinental Hotel Group Regional Voice and Data Project, Sentosa Corporate Office, Fairmont Premise Wireless Project, Radisson Bangkok (Structured cabling, IP Telephone, Guest Management System, Wireless) to name a few. Since its inception, IRMA has since worked with other major multi-national organizations to help grow their business through better effective ways of connecting to their customers. Some of their enterprise customers include ACE American Marine & Fire Insurance (Building facilities data networking, Security CCTV, IP telephony, and Call Center and operate), FOX TV (Webhosting, datacenter, IT and networking and applications), True Yoga (direct and online marketing) to name a few. IRMA's latest infrastructure project involves building and maintaining a robust facilities for ACE American Fire and Marine Insurance facilities in Sukhumvit Interchange building , Bangkok (600 employees facilities).
IRMA is likewise proud to announce its newly created Contact Center Division focusing on insurance acquisition, renewal, retention, customer care, back of house activities in Singapore, Thailand and Taiwan.
Join an exciting new team and be a pioneer! We are a new and fast growing company that supports innovative and exciting new projects. We are looking for people who like to talk to customers on the phone and want to be part of a warm and friendly environment.
Training will be provided and the job is a 5 day week (Mon - Fri) with office hours that are 9am - 6pm.
Salary will commensurate with qualifications and experience and pays up to $2,500 .
J ob Description
- Conduct outbound calls to customers to assist and updates customers .
- Maintain a high level of customer care and satisfaction with good and professional communication skills.
- Respond promptly to and record details of customer enquiries
- Handle and resolve issues raised by customers and record details of actions taken
- Escalate requests and unresolved issues to management
- GCE 'N’ / 'O' level/ Dip holders
- Good written and verbal communication
- Energetic, customer-centric oriented and positive mindset
- Enjoy interacting with internal and external partners.
Salary: $1,500.00 - $2,000.00 per month
Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.
Job Location Information:
Date Posted: 2021-07-22
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