Incident Manager – Permanent Vacancy In Avensys

Hiring Organization / Company: Avensys
Basic Salary: To Be Discussed
Employement Type: Full-Time

Job Details:

Incident Manager – Permanent

Key Responsibilities:
  • Lead and drive the Incident Management team
  • Major incident triaging and communication to stakeholders
  • Govern adherence of incident management process
  • Engage the right technical /support staff from relevant teams
  • Review the recovery procedure and approve the recovery steps provided by respective SMEs
  • Track the incident throughout its lifecycle and communicate the status periodically to relevant stakeholders
  • Facilitate the resolution and closure of the incident
  • Initiate the problem fix process upon the incident resolution and handover the problem to Problem management team For major incidents, conduct Post Incident Review RCA and including incident handling to identify the gaps and learnings that can be passed to other teams.

Job Requirements:
Degree in IT related discipline 15+ yrs. in Leading Incident Management
  • Hands-on Incident Management experience while working with multiple disciplinary teams of Infrastructure and Application environment
  • Proven troubleshooting skills within a support environment, including a strong sense of commitment and drive towards incident resolution
  • Take end to end ownership and responsibility for incident resolution and Management activities for all Severity 1 & 2 incidents till recovery
  • Excellent written and verbal communication skills across all levels
  • ITIL Certified
  • Technical Certification in at least one technical discipline (Windows/Linux servers; Network, MS SQL/Oracle DBA, Unix, etc)

Job Location Information:
City: Singapore
State: S00
Country: Sg
Location: Singapore

Date Posted: 2021-07-21
Job Listing No# : 53077

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