Hiring Organization / Company: Gvt Government Technology Agency (govtech)
Basic Salary: To Be Discussed
Employement Type: Full-Time
Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.
The Government Infrastructure Group (GIG), a critical arm of Govtech, is responsible for providing the internal ICT infrastructure for the Whole Of Government (WoG). This ICT infrastructure covers data centres, WAN / LAN networks, security devices, physical and virtualised workloads, cloud and endpoints.
Government agencies are bound together using the WoG infrastructure as base platform. A rich set of endpoint, email, collaboration, document management and other services are provided centrally by GIG. GIG is working on a Digital Workplace Programme which aims to transform the ICT infrastructure and standard business applications for WoG through the adoption of cloud technologies and services to enhance the way public officers access Government resources and collaborate with one another.
If you are someone with strong infrastructure background and passionate about technology, looking for opportunities to work with a team of practitioners and leading industry experts, we welcome you to join GIG.
As an Infrastructure and Operations Engineer, you will be part of team to manage the Government IT support infrastructures and services. You will work within a team of engineers with strong technical competency to conceptualise, implement and manage the Government IT support infrastructure and services and ensuring high levels of availability, performance, security and good user experience across the Whole-of-Government (WOG).
What to expect
Manage multiple vendors that provide IT support services to all Singapore government agencies, in ensuring delivery of contractual deliverables and good user experiences.
Establish and review procedures and processes to govern the provisioning of IT services by the contractors.
Conduct audits on contractor’s premises and IT supporting infrastructure.
Work with the contractors on service improvement plan.
Review the design of the contractors’ premises and IT support infrastructure to ensure compliance with policies and meeting of contract requirement.
Project manage to ensure the implementation of contractors’ premises and supporting infrastructure to meet the project milestones.
Conduct reviews on architecture, capacity of infrastructure, contractors’ performance and SLA.
Conduct briefings to agencies on new IT support services and changes
Review deployment plan for new central products and services to ensure support by the service contractors.
Participate and contribute in new central product or enhancement projects.
Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of IT support services for better user experience
How to Succeed
At least 4 years of proven experience in vendor management and IT service management, to manage vendors in meeting contract deliverables, compliance with policies and service improvement
Technical skills and proven experience in a wide spectrum of IT infrastructure and technologies, in at least three of the following:
IT Service Management system i.e. ServiceNow
Digital Experience Monitoring tool i.e. Nexthink, Aternity
Basic technical knowledge in Cloud Services i.e. Google, AWS and Azure
Security knowledge in securing both logical (access rights) and physical infrastructure (data centre)
Privileged account management ie. CyberArk, CA Privileged Identity Manager
Monitoring system i.e. Solarwind, BMC, NetScout
Experience in IT support with chatbot and digital guide (i.e. WalkMe or equivalent) is preferred
Knowledge of ITIL processes and procedures
Project management skills with proven experience to manage a project plan, track milestones, identify dependencies and consistently complete the project on time and within budget
Possess the following soft skills and attributes:
Able to work independently and as a good team player with analytical, management and planning skills.
Good written and verbal communication, with the ability to present and communicate effectively with non-technical audience.
Dynamic and with good analytical/conceptual thinking and problem-solving skills.
Ability to identity gap in service delivery and make recommendation for improvement.
Always keeping up to date of the latest product roadmap and best practices
Certification in ITIL foundation
Certification in Networking and Azure fundamentals
Job Location Information:
Date Posted: 2021-07-22
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